At Mara Speciality Coffee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a refund or exchange within 14 days of receipt. To be eligible for a refund or exchange, the item must be unused and in the same condition that you received it. To initiate a return, please contact our customer service team at info@maracoffee.com.au with your order details. We will provide you with a return authorization and instructions. Please note that shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.